TMGet in touch
Email is the fastest way to reach us, and a real person reads every message.
Support
Anything about using CoreShape — something broken or confusing, a question about your plan, a charge, a free trial, or closing your account.
To get a useful answer fastest, include:
- What you were trying to do, and what happened instead;
- The name of the project it happened in, if it was a specific one;
- Your browser and operating system;
- A screenshot, if there was something visible on screen.
Things you can do without waiting for us
From your account settings: change your name, change your password, cancel a free trial before it converts, switch plans, and permanently delete your account. The documentation and the FAQ answer most of what reaches us, instantly.
Reporting a security issue
If you believe you've found a vulnerability, please tell us privately at the address above rather than disclosing it publicly, and give us a reasonable chance to fix it. We will not pursue action against anyone acting in good faith. If you think your own account has been accessed by someone else, change your password immediately — doing so signs out every other device — and then email us.
Legal & privacy
Data requests, privacy questions, and anything relating to our Terms of Use or Privacy Policy.
Your rights over your personal information, and how to exercise them, are described in Section 11 of the Privacy Policy.